WHAT IS THE SPORTSHOP RETURN POLICY?
If you are not completely satisfied with youru202fsportshop.comu202forder, we offer a full refund withinu00a030u00a0days of receipt.u00a0The following restrictions mayu00a0apply.
- Bad Bunny Puerto Rico products are final sale and, therefore, may not be returned or exchanged.u00a0 For more details about the Bad Bunny products, please see the u201cHOW DO I RETURN MY BAD BUNNY PRODUCTu201d section below, which contains some additional and different terms from our US returns policy.
- Any seasonalu00a0surcharges will be included in your orderu2019s delivery total and are non-refundable
- Because personalized products are made just for you, they are not returnable
- Face Covers are not eligible for returns or exchanges due to safety reasons
- Hype products such as Yeezy should be returned viau202ftheu202fonline returns portalu202fwithin seven days of the delivery date.u00a0 The product page communicates theu00a0seven-dayu00a0return window during the ordering process.
Please ensure your return meets the followingu00a0standards:
- The package must be sent physically from within the United States
- The product is in its original state and packaging
- Apparel has the original tags attached
- Footwear is in the original shoe box
- Accessories have all parts of the original packaging
We are unable to return any item(s) or merchandise obtained from a retailer other thanu202fwww.sportshop.com. Please return the product to the original retailer.
HOWu00a0DO I RETURN MY ORDERu00a0FOR A REFUND OR EXCHANGE?
USERS WITH ADIDAS ACCOUNT
- Sign inu202fto your Creators Club Account
- Go to youru00a0Order History
- View the order you wish to return and select Return Itemsu202for Free Taille Exchange
- Select the product to return, return reason, and the payment method for your refund
- If Exchanging, select the product to exchange andu00a0your newu00a0size
- Follow the easy label and shipment return instructions provided
GUESTu00a0USERS
- Go tou202ftheu202fOrder Trackeru202f
- Enter your order number (i.e., AD000000000) and email address to find your order details
- Select Return Itemsu00a0or Free Taille Exchange
- Selectu202fthe product to return,u202freturn reason, and the payment method for your refund
- If Exchanging, select the product to exchange and your new size
- Follow the easy label and shipment return instructions provided
EASYu00a0LABELu00a0PRINT ANDu00a0SHIPMENTu00a0RETURN
Once you have followedu202fthe prompts to complete your return or exchange on adidas.com you will be provided with a return label.To send back your order, simply:
- Print the return label.u202fNo printer? Simply save the return FedEx QR code or return label on your mobile device to show during drop-off.
- Pack theu202fitem(s) you want to return in the original box, or any available to you.
- Seal the box and place your return label over the original deliveryu00a0label oru00a0show the return FedEx QR code during drop off.
- Bring your package to a return drop off location. More details on return drop off locations can be found atu202fhttp://www.fedex.com/easyreturns
- We will process your return within 21 business days from the time that our facility receives it.
- Processing your return will include a complete quality inspection of each product before a refund is approved.
- After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days.
